Delivery is carried out through a courier service or freight forwarding company. The method of delivery depends on the ordered goods and is determined by BM Horse sp. z o. o. Deliveries are made to the address provided by the Customer. During shipping, goods are packed on pallets and secured to prevent damage. Deliveries take place on business days, from Monday to Friday. No deliveries are made on weekends or public holidays. Upon receiving the shipment, the Customer must check the goods and, in the event of any damage, prepare a report in the presence of the delivery person. However, preparing this report is not a prerequisite for filing a complaint or exercising the right to withdraw from the contract.

Delivery costs depend on the method of delivery chosen by the Customer and are indicated in the cart before placing the order. Shipping costs are borne by the Buyer. Delivery does not include additional services, such as unloading at the delivery location or carrying goods into buildings and rooms; it only covers delivery to the specified address. The Buyer is responsible for unloading and receiving the goods at their own expense and risk.

Unless otherwise stated in the offer, the delivery time is up to 7 days, depending on the delivery location.